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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Refund policy
**Return and Refund Policy**
Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please review our policy below:
- **All Sales Are Final:** Due to the nature of our products, all sales are considered final. We encourage you to review your order carefully before completing your purchase.
- **Damaged or Defective Products:** If you receive a product that is damaged or defective due to a fault on our part, please contact us within 14 days of receiving your order. We will assess the issue and, if confirmed, we will provide a replacement at no additional cost to you.
- **Customer Satisfaction:** We always aim to make our customers happy. If there are any concerns regarding the quality or packaging of our products, please let us know, and we will do our best to rectify the situation.
- **Returning Non-Damaged Items:** Returns will only be accepted if the return is due to an error on the part of Alliance. In such cases, we will provide you with a return label, and you will not incur any shipping charges.
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